Privacy Policy

1. Scope

This policy applies to personal information we process in connection with marketing websites, customer accounts, support interactions, and the eSignSure product experience—including sending and signing PDF documents, notifications, and audit trails. If you use an on-premise deployment of eSignSure, your organization may control additional processing; this policy covers what we handle when you interact with us or our cloud-hosted Services.

2. Information we collect

• Account and profile data: name, email address, company name, billing details, and authentication information you provide when you register or manage your subscription.
• Document and workflow data: PDFs you upload, signature fields, signer names and email addresses you add to envelopes, status events, timestamps, and IP or device metadata commonly required for electronic signature records.
• Usage and technical data: log data, approximate location derived from IP address, browser type, device identifiers, and cookies or similar technologies as described below.
• Communications: messages you send to support or sales, including email content necessary to respond to you.

3. How we use information

We use personal information to:

• Provide, operate, and improve eSignSure (including security, fraud prevention, and product analytics).
• Process transactions, credits, and invoices for SaaS and communicate about your account.
• Send service-related emails such as signing invitations, reminders, and completion notices.
• Respond to inquiries and provide customer support.
• Comply with legal obligations and enforce our Terms of Service.

4. Legal bases (where applicable)

Depending on your region, we may rely on performance of a contract, legitimate interests (such as securing the Services and understanding product usage), consent (for certain cookies or marketing where required), or legal obligation. You may withdraw consent where processing is consent-based, without affecting prior lawful processing.

5. Sharing and subprocessors

We use trusted infrastructure and service providers (for example, hosting, email delivery, and analytics) who process data on our instructions and are bound by appropriate confidentiality and security obligations. We may disclose information if required by law, to protect rights and safety, or in connection with a merger or acquisition subject to safeguards. We do not sell your personal information as a commodity; where "sale" is defined broadly under local law, we provide choices as required.

6. Retention

We retain personal information for as long as needed to provide the Services, meet legal, tax, and audit requirements for electronic records, and resolve disputes. Retention periods may vary by data category and your organization's settings where applicable.

7. Security

We implement administrative, technical, and organizational measures designed to protect information—including encryption in transit and at rest where appropriate, access controls, and monitoring. No method of transmission or storage is completely secure; please use strong passwords and protect your account credentials.

8. International transfers

Your information may be processed in India and other countries where we or our providers operate. Where required, we use appropriate safeguards for cross-border transfers.

9. Your rights

Depending on applicable law, you may have rights to access, correct, delete, or restrict processing of your personal information, object to certain processing, or request portability. You may also lodge a complaint with a supervisory authority. To exercise rights, contact us using the email below. We will respond in line with applicable timelines.

10. Cookies and similar technologies

We use cookies and similar tools for essential operation of the site, session management, preferences, and understanding aggregate usage. You can control cookies through browser settings; disabling certain cookies may affect functionality.

11. Children

The Services are not directed at children under 16 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date. Material changes may be communicated by email or in-product notice where appropriate.

13. Contact

Privacy questions and requests: hi@appyminds.com